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Improving communication

About the course: Improving Communication

How often do we have interactions with others that have begun with good intentions but then ‘go wrong’, leading us to feel frustrated and sometimes to ask ‘How did that happen?’
This course looks at the understanding and skills we need to ensure that communication is positive and successful. We will learn how to have interactions that make both us and our interlocutor feel listened to.

What you will learn

  • What we get wrong(!) 

  • How social media has damaged many people’s ability to communicate effectively 

  • How we communicate: this is much broader than the words that we speak 

  • Where and how to start, so that we get off on the right foot 

  • What is listening and what isn’t 

  • How to demonstrate empathy quickly 

  • How to respond to be heard and to develop a conversation 

  • Why and when people change their views.

Are courses tailored to individual needs?

Absolutely. This course has been delivered in the past, and is designed to give you a flavour of what we can offer you. All courses are refined to meet each client’s requirements.

Through discussion (email, phone or zoom) we will get a clear sense of the needs of the organisation/the participants and then design a course specifically to respond to these.

We will always include clear ‘learning outcomes’ in the final version of courses we construct with and for you.

Course duration

The length of courses will vary according to what you need, your aspirations and your time constraints.

How are courses delivered?

All teaching and learning is fully immersive: people learn much more when they are actively engaged. Each course includes individual, pair and group work as well as directed learning. All participants are welcome to email questions after the event, and follow-ups (often very useful) are always offered.

What are the costs?

The cost of each course will vary, and will be agreed with you once a full course outline has been produced.

As a rough guide, we charge around £800 per day, to include preparation, delivery, response to post-course questions and distribution of course materials.

Half days are pro-rata.

Is teaching remote or in-person?

Teaching and learning is, wherever possible, face to face. This improves both the quality and quantity of learning, as well as being more enjoyable.

Learning via zoom can be arranged if practical constraints make face to face impossible.

Next steps?

If you're interested in this course or want to learn more, simply click on the link below to arrange a free consultation. Consultations are either on zoom or by phone.


Interested in knowing more?

Get in touch for further information or to book a free consultation

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